winblx Privacy Policy

Information We Collect

During the account registration process and use of the platform, winblx collects various categories of personal information to ensure a secure betting experience and to meet international regulatory requirements.

The categories of information collected include:

• Identity information: full name, identity card number (MyKad) or passport, date of birth and gender
• Contact information: email address, mobile phone number and mailing address
• Financial information: e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, FPX online banking account, and cryptocurrency wallet address where applicable
• Activity data: betting records, deposit and withdrawal history, login frequency, and game preferences
• Technical information: IP address, browser type, operating system, and session data collected automatically
• Communications: the content of correspondence between players and the winblx customer support team

Purpose of Information Use

Every piece of information collected by winblx is used only for legitimate and necessary purposes. We do not use player data for purposes beyond the scope stated here without obtaining prior consent.

Your personal information is used for the following purposes:

• Identity verification and age check (21 and above) during the account registration process
• Processing deposit and withdrawal transactions securely through accepted payment methods
• Delivering customer support via live chat and email in Bahasa Melayu and English
• Meeting legal compliance requirements including monitoring suspicious activity and mandatory reporting
• Communications regarding platform updates, policy changes, or important information relating to your account
• Internal analysis to improve the quality of service and overall security of the winblx platform
• Verification and processing of the 200% welcome bonus and player VIP programme

Sharing Information with Third Parties

winblx recognises that player privacy is a trust that must be taken seriously. We do not share personal information with third parties for commercial purposes without the explicit consent of the player concerned.

However, there are certain situations where sharing information is legally or operationally necessary:

• Approved payment service providers for processing financial transactions securely
• Regulatory bodies and law enforcement when required by court order or legal requirement
• Technical service providers who assist in operating the platform, subject to strict confidentiality agreements
• Parties that take over winblx operations in the event of a business merger or acquisition, with advance notice to players

All third parties working with winblx are required to meet data protection standards equal to or higher than those we apply ourselves.

Data Security and Protection Measures

winblx implements multiple layers of technical security and internal procedures to protect players' personal information from unauthorised access, disclosure, alteration or destruction.

Security measures in place include:

• 256-bit SSL/TLS encryption for all communications between the player's browser and winblx servers
• Password storage in hashed format using strong cryptographic algorithms — the actual password is never stored
• Two-factor authentication (2FA) as an additional security layer for player accounts
• Round-the-clock system monitoring to detect any suspicious activity or intrusion attempts
• Regular security audits conducted by the internal technical team and independent security experts
• Clear incident response procedures to ensure players are informed promptly in the event of a data breach

Although we take every reasonable measure, no system is completely impenetrable. Players are also encouraged to keep their account passwords confidential and not share login details with anyone.

Cookies and Tracking Technologies

winblx uses cookies and similar tracking technologies to improve the user experience and analyse how the platform is used. These cookies help us remember player preferences, maintain login sessions and identify any unusual activity patterns.

Types of cookies used include:

• Session cookies: required to maintain login status and basic platform functions during an active visit
• Preference cookies: store the language settings and display preferences you have selected
• Analytics cookies: collect aggregated data on usage patterns for platform improvement purposes without identifying individual players
• Security cookies: help detect suspicious sessions and protect your account from unauthorised access

Players can manage cookie settings through their browser settings. However, disabling certain cookies may affect the functionality of some parts of the winblx platform.

Data Retention Period

winblx retains players' personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

Generally, active account records are kept throughout the period the player's account is active and for a period after the account is closed to meet compliance requirements, financial review and resolution of any outstanding disputes.

When the retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. Players may contact the winblx team to enquire about the specific retention period for a particular category of data.

Cross-Border Data Transfers

As a platform operating under international licensing, winblx may process or store player data on servers located outside Malaysia. Any such data transfer is carried out with adequate contractual safeguards and in compliance with recognised international security standards.

We ensure that any country or region receiving winblx player data has equivalent legal protections or contractual mechanisms in place to safeguard player privacy. Data processing agreements are signed with all partners that receive cross-border data.

Account Closure and Data Deletion

Players who wish to close their winblx account may do so by contacting our customer support team via live chat or email. Once the account is closed, the following will apply:

• Any remaining account balance will be refunded to the player via the original payment method used for the last deposit
• Personal data will be retained for the period required by law before being deleted or anonymised
• Financial transaction records will be kept in accordance with international financial compliance requirements
• Players will receive an email confirmation once the account closure process is complete

Please note that immediate deletion of all data cannot be carried out where there is a legal or regulatory requirement to retain records for a specified period.

Changes to the Privacy Policy

winblx reserves the right to update or modify this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or industry standards. Any material changes will be communicated to players via their registered email or through a notification displayed at login.

The date of the last update will always be shown at the top of this document. Continued use of the winblx platform after a change notice has been issued will be considered acceptance of the updated terms. We encourage players to review this policy periodically.